Measurement doesn’t need to be complicated. Pick two or three counts before you start and record them the same way each month.
- How many people you reached: calls answered, households helped to apply, repairs completed.
- What happened next, when you can learn it without intruding: application approved, shutoff avoided, repair holding up.
- What got in the way: the most common reasons people didn’t get help.
- Share the results with volunteers and local officials. The barriers you record are often the most useful finding.